Welcome to the Level Up Banners Help Center!
Find answers to common questions about ordering, customization, shipping, and more. If you need additional support, our team is happy to help.
Level Up Banners provides high-quality, customizable banners designed for events, parties, sports teams, businesses, and celebrations. We focus on fast turnaround times, vibrant printing, and exceptional customer service.
You can reach us anytime at levelupbanners@gmail.com or call/text 951-395-0939. You can also use the Contact Us form on our website. We typically respond within a few hours.
Choose a banner template or start a custom design.
Upload your images or text.
Review your preview.
Add to cart and check out.
Yes! You can upload vector files including .AI, .EPS, and .PDF as well as rastor files including JPEG, PNG. For best print results, we recommend high-resolution images (300 dpi when possible).
Absolutely. If you need help editing your artwork or creating a design from scratch, our design team can assist. Contact us at levelupbanners@gmail.com or 951-395-0939 for details.
Yes, you will receive a digital proof during the customization process. We only print once you approve the final design.
Our banners are typically printed on durable, high-quality vinyl with fade-resistant inks. Other materials may be available—check product pages for specifics.
Yes. Our vinyl banners are weather-resistant and designed to withstand sun, wind, and light rain.
Yes. If you don’t see the size you need, contact us at levelupbanners@gmail.com or 951-395-0939, and we can create a custom banner to your dimensions.
Standard production time is usually 1–3 business days, depending on your design and order volume.
Yes. Rush production such as same/next day production and expedited shipping options available on many items at checkout.
Shipping typically takes 3–7 business days within the U.S., depending on your location and selected shipping method.
Because our products are customized, we generally cannot accept returns unless there is a printing defect or damage. If there is an issue, contact us within 7 days of delivery at levelupbanners@gmail.com or 951-395-0939.
Orders can be canceled before they enter production. Once printing begins, cancellations are no longer possible.
If the mistake was caused by our printing process, we will replace the banner at no cost. If the error was in the approved design proof, you may need to reorder.
We accept major credit cards, PayPal, and other secure online payment options.
Yes, LevelUpBanners.com uses industry-standard encryption and secure checkout to protect your data.
Most banners include grommets for easy hanging using rope, zip ties, hooks, or bungee cords. Some products may offer pole pockets or other mounting options.
Wipe gently with a damp cloth. Allow to dry completely before storing. Roll loosely and store in a cool, dry place.
We’re here for you!
Contact us anytime at levelupbanners@gmail.com or 951-395-0939, or visit our Contact Us page for personalized assistance.